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Service & Support

NEED A LASER TECHNICIAN?
We won’t leave you hanging

Here at iMark Engraving, we pride ourselves on our commitment to providing real-time support for real-time issues! If we don’t answer the phone immediately, we ensure your query or issue is handled as a priority by one of our experienced staff in our NZ support network.

 

One of the benefits of being backed by one of the world's largest laser technology companies is the extended network of care and support: and all of our clients are able to make full use of this support system at any time. Of course, we always prefer speaking with our customers directly, and this is why we offer a comprehensive NZ-wide service and support system.

 

 

ABOUT US

As a factory trained technician with strong background in laser service and support throughout Australia, Lance Rodgers has an in-depth knowledge of GCC laser, Epilog laser, Lotus and Golden laser systems. Lance’s hands-on experience gives him a unique perspective, making his advice both relevant and effective.

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PRODUCTS

We have the laser engraving system to suit your business needs – with uniquely innovative features, our GCC range is simply outstanding. Discover the ease of Drag-N-Engrave, pass-through front/rear doors and SmartPIN Auto Focus: designed for smarter, more effective results.

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Protect your laser engraving product warranty

Why choose a service plan with iMark Engraving? Because we’ll ensure your warranty remains active! With any new laser engraving system purchase, your factory warranty requires a yearly scheduled maintenance check by a registered and approved laser technician. That’s us! 

 

Allow us to remove the risk and lengthen the life of your valuable laser system with regularly scheduled maintenance checks: we’ll be in and out before you even know it’s happening, and best of all? You won’t even need to call us, because we’ll have your business pre-logged and approved.

 

 

RELAX! We’re factory - trained laser professionals.

There’s no substitute for experience, and that’s exactly what we offer. When Lance comes to meet with you, he brings a wealth of laser engraving industry experience, and he’s always happy to answer any questions you might have. 

 

Our support is unconditional, our loyalty to our customers is legendary, and our advice is honest. Where we come from, trust is built through providing consistency of care and a high standard of service; and for years we have built a reputation based on just that: trust.

 

Contact US

We travel NZ-wide, providing face-to-face customer care for our clients and ensuring the quality and standard of service received remains at the iMark standard!

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We travel NZ wide, providing face-to-face customer care for our clients 

 

 

“I have personally purchased 3 large Laser engraving machines from Lance directly.” “I have found Lance to be the ultimate professional with an incredible focus on diligence and service.” "His extensive knowledge is complimented by an excellent personal approach to all aspects of sales, delivery, training and after sales service.” “I would strongly recommend Lance Rodgers in any capacity because of his honesty and genuine approach” “I would have no hesitation in supporting Lance in any capacity of signage and engraving.” “His knowledge of machinery is extensive and valuable.”